This is an information and FAQ page for the Diabetes Smart Academy. To return to the online site, please click here. For troubleshooting tips, please click here.

About the Diabetes Smart Academy

The Diabetes Smart Academy allows you to take live, online classes covering important topics in health and wellness. All classes are recorded and can be watched later. The goal is to learn more about important topics in a fun and supportive online environment. The learning website is powered by Learn It Live. Sign up for a class today!

More Info, FAQs, and Troubleshooting Tips

Please click on the following links to learn more about how it all works and for troubleshooting answers. If you are still experiencing any issue, contact support@learnitlive.com

The Question: How does it work to register, attend a live class, and view a class recording?

The Answer: Here’s what you’ll need to do to access a class:

  1. Register for the class and create or sign in to your account.
  2. On the day of the class, you can enter up to 30 minutes in advance.
  3. Click “Enter Live Session” and you will be taken into the live classroom.
  4. To view a recording, click “View Recording” and you will be taken to the recorded class video.

The Question: How do I enter the live class session?

The Answer: After you’ve registered for a class, to enter the live class session, do the following:

  • Log into your account at village.internationalgriefinstitute.com and click the green "Enter Live Session" button from your private profile. This button becomes activated 30 minutes before the session start time. You will be automatically brought into the session.

The Question: How do I view the recorded class session?

The Answer: Recordings are generated and available within 48 hours after the class session ends. If you are already registered for the class, these recorded sessions will be automatically routed to your profile where they will be permanently accessible for viewing. If you are not yet registered, you can register for the recording only. Here's how you'll view the recording:

The Question: What can I do in the virtual classroom?

The Answer: The virtual classroom has many features and tools that you can use to interact with during class. You can:

  • Broadcast and view live video and audio;
  • Chat with the instructor and other students;
  • View a presentation in the main area;
  • Work on collaborative whiteboards;
  • Share your desktop;
  • And much more!

The Question: What Internet browser should I use to access the site?

The Answer: We recommend using a modern browser like Chrome or Firefox. Please avoid using Internet Explorer as it will frequently cause issues with video and audio when viewing live and recorded sessions.

The Question: Can I use an Apple mobile device, like an iPad or iPhone, to access the site?

The Answer: We do not recommend using Apple mobile devices to access the site, as they do not support Flash. If you choose to do so, you will need to purchase and download the Puffin Browser from the Apple Store and use it to access the site to avoid the Flash issue.

The Question: Can I use an Allina-issued device (i.e. laptop) to access the site from home or a remote location?

The Answer: No. Because of the way Internet traffic is handled by Allina’s NetMotion Mobility Client (which protects secure data while you are working offsite), the site will not be functional if you use an Allina device on a remote connection. Using an Allina device at an Allina site is fine, but if you want to access the site elsewhere, please use a personal device.

The Question: How do I know which courses are eligible for the three required e-Learnings?

The Answer: When you log in, click on “Classes” at the top of the page. Then in the left-hand menu, click “BeFit Reasonable Alternative” and then “e-Learnings.” Alternatively, you can simply click this link.

The Question: How do I know which group courses are eligible for Reasonable Alternative credit?

The Answer: When you log in, click on “Classes” at the top of the page. Then in the left-hand menu, click “BeFit Reasonable Alternative” and then “Group Coaching.” Alternatively, you can simply click this link.

The Question: I can’t find quizzes for a course I am registered in. How do I make sure I am enrolled in a Certification (that has required quizzes)?

The Answer: When you register for a course you will automatically be enrolled in the certification and the quizzes will be posted in your account under “Certifications.” If you do not see the quizzes or certification in your account you can “Enroll” in the certification manually by going to the course page, clicking on the certification link and clicking “Enroll.” See this screengrab:

The Question: How do I find my Certifications (quizzes) once I’ve already started a class?

The Answer: When you log in, if you have certifications pending, you will see a small pop-up in the left of the screen. It will direct you to find your quizzes by clicking the orange “See them now” button or “Certifications” link in the left hand menu.

The Question: How do I know if I’ve passed my quiz?

The Answer: You will see the following message at the top of the Certifications page:

The Question: How do I know if I have not passed my quiz?

The Answer: The system will prompt you to take the quiz again and will point out which questions were answered incorrectly.

The Question: How will I know when I’ve completed the three required e-Learnings for Reasonable Alternative?

The Answer: When you log in, go to your Certifications area. When you see a blue “Download Certificate” button to the right of the three e-Learnings (all the eligible courses will have the word “e-Learning" in the title), then you have successfully completed the three that are required. Due to the fact that the Learn It Live Learning Center and the BeFit portal do not communicate, you WILL NOT see this reflected on your BeFit account. You will only see a change when you have FULLY COMPLETED the entire Reasonable Alternative program.

The Question: When will I get my points for watching an optional webinar from Penny George?

The Answer: Reports are sent to the BeFit portal weekly (on Fridays). It can take up to four weeks for upload and point awards to show on your account. PLEASE NOTE: If you do not have a valid employee ID number in your profile on Learn it Live, you WILL NOT receive credit for attending a webinar. Also note that you can only receive the 500-point award ONCE PER CALENDAR QUARTER.

The Question: When will I get my points/award for Reasonable Alternative?

The Answer: Due to the way our systems interact, we cannot show enrollment or progress in the program, only completion. When you have fully completed your Reasonable Alternative program, your information will be sent to the BeFit portal to award your points and grant your insurance premium credits. This report is sent weekly, on Fridays. Completion can take up to four weeks to appear on your account.

The Question: None of these resources have solved my issue. Who can I contact?

The Answer: If you are still experiencing any issue, contact support@learnitlive.com